Refund Policy

We want customers to receive a usable personalized Playbook when they purchase one.

Digital Playbooks

Because a personalized Playbook is generated and delivered as a digital product, purchases are generally final once the Playbook has been successfully generated and made available for download.

When we will make it right

If you are charged but the Playbook is not generated or cannot be delivered because of a technical problem with Our Digital Family, contact us. We will first attempt to restore delivery and, if we cannot reasonably provide the purchased product, we will issue a refund.

Duplicate charges

If you believe you were charged more than once for the same intended purchase, contact us so we can review the transactions.

Contact

Refund and purchase support: support@ourdigitalfamily.com. Please include the email address used at checkout and the approximate purchase date. Do not send card numbers or other sensitive payment information by email.